1. RETURNS, CANCELLATIONS AND REFUNDS
   1. At Ignyte.black we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return goods as follows:
      • Exchange: The goods should be returned to us in the condition they were delivered to you. Exchanges are made subject to the availability of alternative goods and at the discretion of Ignyte.black. If you wish to return goods please contact us within 14 days of the purchase.
      • Cancellation:
        • You may cancel your contract with us any time after entering into your contract up to the fourteenth day after the day on which the first of the goods come into your physical possession or a person (other than a carrier), as identified by you to us, takes possession of them. Cancelling your contract has the effect of ending the obligations between us subject to us reimbursing your costs and returning the goods to us in the condition in which you received them. If you wish to cancel your contract you must write to us at the following address: customercare@ignytehelmet.com informing us of your name and address, confirming you wish to cancel and which goods you wish to cancel the purchase of.  If you have received the goods before you cancel your contract, you must return the goods to our contact address at your own cost and in the condition in which they were received.
        • Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be credited to your account as soon as within 30 days of your order PROVIDED THAT you return to us any goods you received in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.
   2. Our returns policy does not apply to custom made goods a) supplied to your own specification or b) made to order based on specifications supplied by us.
   3. Please send any item(s) you intend to return in the original packaging to: Steelbird Hi-Tech India Limited, Plot No. 11, 12 & 13, EPIP Phase-I, Jharmajri, Tehsil Baddi, Himachal Pradesh, India.
   4. You must print out the 'returns' email that we have sent you and enclose it within the box used for the returned goods.
   5. Unless agreed by us beforehand, we cannot accept returns if you deliver them to us by hand.
   6. You have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment. All shipments must be made prepaid; packages shipped COD cannot be accepted.
2. AVAILABILITY OF GOODS
   1. All goods advertised on the site are subject to availability. If an item that you wish to order is unavailable, we shall inform you by telephone or e-mail.
   2. If we are unable to dispatch goods, we reserve the right to cancel your order and refund any payment taken without further obligation to fulfil your order.
   3. We reserve the right to cancel your order if:
      • we have insufficient stock to deliver the goods you ordered
      • we do not deliver to your area
      • you place an order to a Forces Post Office (FPO) address, an Army Post Office (AMO) address or a PO Box, or
      • one or more goods you ordered was listed at an incorrect price due to typographical error or an error in the pricing information received by us from our suppliers.
3. DELIVERY
   1. We will deliver your goods to the address you give us at the time of the order.
   2. Delivery will be made as soon as possible within 30 days of your order being accepted. Delivery times are based on standard working days (Monday to Friday).
   3. Orders made on Friday will be processed on the following business day.
   4. Costs of any priority, express or courier services will not be refunded after booking.
   5. Once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (for example, gift wrapping).
   6. All parcels must be signed for and acknowledged on delivery. If no one is available to accept delivery, we will attempt another delivery and hold your parcel for up for 7 days. If we are unable to deliver after 7 days, we will consider the delivery as failed and your parcel will be returned to Ignyte.black. On receipt of a failed delivery, Ignyte.black shall refund the order value less the delivery charge.
   7. Ignyte.black reserves the right to change the delivery service you choose if there are reasons preventing that service from delivering. If the delivery service we choose to use is typically cheaper than the service you originally selected, we will refund you the difference.
   8. It is your responsibility to notify us if you have not received your order within 21 days of receiving the estimated delivery date or our invoice, whichever arrives later. If you do not notify us within this time period, we will assume you have received your goods and we shall have no liability to you.
   9. We reserve the right to reject requests for refunds for Next Day Delivery goods which have arrived late owing to unforeseen circumstances beyond our control, such as exceptionally poor weather conditions or customs delays.
   10. Further details on shipping and delivery can be found in Schedule 2.
4. DEFECTIVE GOODS
   1. On receipt of your goods, please check them carefully for any defects. If you believe that any of our goods may be defective or of unsatisfactory quality, please notify us at customercare@ignytehelmet.com within 10 working days of receiving the goods. We are not liable for any defective or poor-quality goods if you notify us after 10 working days of you receiving the goods. We ask that you take reasonable care of your goods while we investigate your claim. Please do not return any goods which you believe to be defective before contacting us.
   2. If you are returning goods from outside the INDIA, you are responsible for the return postage costs and retaining proof of postage. If the goods are confirmed to be defective, we will reimburse you for reasonable return postage costs. If your entire order is faulty or damaged, the original delivery charge will be reimbursed.
   3. All claims against damage, loss or late delivery of your order must also be taken up by you with the post/parcel carrier service provider. Ignyte.black will always look to help and may be able to offer advice on how to deal with your claim against any such post/parcel carrier service provider.
5. LIABILITY
   1. We only supply our goods for private use. You agree not to use the goods for any commercial, business or resale purposes.
   2. If you notify a problem to us under Clause 5, you can ask us to a) replace or repair any goods that are damaged or defective, or b) refund you the value of your goods in whatever way we choose.
   3. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, that was not caused by any breach on our part, business losses and losses to non-consumers. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
   4. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6. ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS
   1. We reserve the right to make changes to our policies and Terms and Conditions at any time. We will use reasonable endeavours to notify you of such changes. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
7. EVENTS BEYOND OUR CONTROL
   1. Force Majeure Event means any circumstance not in Ignyte’s reasonable control including, without limitation:
      • acts of God, flood, drought, earthquake or other natural disaster;
      • an epidemic or pandemic including, but not limited to, severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) which causes COVID-19 (and any variation and/or mutation of such virus) or any other contagious disease, novel coronavirus (COVID-19) and in each case, any effects arising from or in connection with the same including, but not limited to, any actions, recommendations, announcements or restrictions, related to its subject matter (whether made by a government body, authority, public health organization or other similar official body) which affect our performance under these terms;
      • terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
      • nuclear, chemical or biological contamination, or sonic boom;
      • any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition;
      • collapse of buildings, fire, explosion or accident; and
      • interruption or failure of utility service.
   2. Provided we have complied with clause 7(4)(2) if (and to the extent that) we are prevented, hindered or delayed in or from performing any of our obligations under these terms by a Force Majeure Event, we will not be in breach of our contract with you or otherwise liable for any failure or delay in the performance of such obligations. The time for performance of such obligations will be deemed extended accordingly.
   3. We shall:
      • as soon as reasonably practicable after the start of the Force Majeure Event, notify you in writing of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on our ability to perform any of the obligations under the terms; and
      • use all reasonable endeavours to mitigate the effect of the Force Majeure Event on the performance of our obligations.
   4. If a Force Majeure Event is prevailing or predicted at the date of your order we will be entitled to relief under clause 7(2) only if:
      • at the date of your order, we had good reason to believe that we would be able to perform our obligations notwithstanding the Force Majeure Event; or
      • prior to the delivery date, we had advised you in writing of any risk of us being affected by the Force Majeure Event.
   5. If the Force Majeure Event prevents, hinders or delays the performance of our obligations for a continuous period of more than [4] weeks, you may cancel your order by giving [7] days’ written notice.
8. CUSTOMS
   1. www.ignyte.black is an INDIAN website and all goods are shipped from the INDIA.
   2. All goods are sold in accordance with Incoterms® 2020. We make no representation and accept no liability in respect of the import or export of the goods you buy. If your delivery address is outside the INDIA, any such additional charges or permits levied or required for customs clearance must be borne by you.
   3. Please check these details before placing any orders for deliveries outside the INDIA. www.ignyte.black is an INDIAN website and all goods are shipped from the INDIA.
9. PRIVACY
   1. You acknowledge and agree to be bound by the terms of our privacy policy, which can be found at Section Two of this document.
10. OTHER IMPORTANT TERMS
    1. No person other than you or us shall have any rights to enforce any of these terms and conditions, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    2. These terms and conditions and any dispute or claim arising from them shall be governed by Indian Law.
    3. The courts of India shall have exclusive jurisdiction to settle any dispute or claim arising from these terms and conditions.
    4. These terms and conditions, together with our current website prices, delivery details, contact details, website terms of use and privacy policy, set out the whole of our agreement relating to the supply of goods to you by us. Nothing said on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any representation being untrue or misleading.

11. SHEDULE 2 : SHIPPING AND DELIVERY

WE SHIP WORLDWIDE!

1. All European, Asian, African and Southern Hemisphere (Australia, New Zealand & South America) orders are shipped direct from our INDIAN warehouse in Himachal Pradesh, India.
2. Delivery Times are based on standard working days (Monday to Friday).
3. North American orders placed on Friday will be posted on the next working day (usually Monday unless it is a public holiday).
4. European, Asian, African and Southern Hemisphere orders made on Friday will be posted on the next working day (usually Monday unless it is a public holiday).

12. COSTS

All costs are displayed live on the site in the checkout area. Add your required goods to basket and enter your address details to get an accurate quote. The actual prices may be lower or higher when you provide your full address.